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Falling1
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Replacement battery problem

HP Recommended
Omen laptop
Microsoft Windows 10 (64-bit)
  • so we recently had a house fire and in the gist the laptop had bit of water damage and I plugged it in and it gave no sign of power. At the time it was unplugged and I had the battery replacement come in and I tried it. The light continues to blink orange and it has the same part number and everything. And without the battery the light blinks white like it has a full charge. I have no idea what to do

 

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The_Fossette
HP Support Agent
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@Falling1,

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article to and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Falling1
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Still nothing. The ac port still blinks a solid orange and draining the power and all that doesn't work. Heres some pictures 

15952955730591796437410778516692.jpg

15952955900561189724836928545519.jpg

  

15952956380816533942923547755264.jpg

 flashes white with no battery 

15952957251274965172789510988954.jpg

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The_Fossette
HP Support Agent
HP Support Agent
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@Falling1,

 

If the steps I shared didn't do the trick, it would confirm a hardware malfunction and you may want to contact support to have the device repaired.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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