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11-21-2023
12:45 PM
- last edited on
11-21-2023
01:07 PM
by
RodrigoB
I need help,
I can't find a replacement battery for my laptop as it shuts down when it is unplugged. I ran a diagnostic and it said it needed to be replaced.
The specifications are:
HP Pavilion x360 Convertible 14-dh2xxx
Product number: 8WL71AV
Serial number: [personal info removed]
Someone please help me.
11-21-2023 02:09 PM
Hi @juliemelto,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.
Please feel free to contact us here anytime you need any further assistance.
Have a great day!
Alden4
HP Support
HP Support Community Moderator