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Neil94
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Message 1 of 2
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Restarting over and over again in 64% after factory reset

HP Recommended
Omen 15-dc0001la
Microsoft Windows 10 (64-bit)

I reboot my laptop to factory reset, and it stuck on 64% and keeps restarting over and over for almost 8 hrs, I turn it off and pressed f11 to try to recover the system again but having the same issue.

Is there any technical service on Melbourne so I could get my laptop fixed?

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

Before you send the notebook in for repairs, using another Windows PC with W7 x64 or newer on it, use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

You can see if your notebook is supported by the cloud recovery tool at the link below...

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

 

Since this is a peer to peer forum, you would have to contact HP customer service in Australia to find the location of the nearest authorized HP repair center...

 

https://www8.hp.com/au/en/contact-hp/contact.html

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