SR04XL battery swelling

[goVMT]

Hi,

Seems like the problem with SR04XL battery swelling continues. The battery in my OMEN (model 15-dc1054nr) almost broke through the bottom plastic cover on the laptop. I see that the problem goes back to to 2020 and not a single notification from HP.

I ran the battery check and it came back as normal without any problems.

In any case ... not sure what to do now since this is very dangerous (laptop is at home during the day and if fire starts when no one is around) so I had to pull out the battery from the laptop.

Wish that someone from HP could help with this problem

[A_Gayathri]

Hi @goVMT, 

Welcome to the HP Support Community

I understand you are facing an issue with your battery swelling. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support