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‎07-22-2019 04:46 AM

HP Recommended
Product: OMEN by HP - 15-ce019dx
Operating System: Microsoft Windows 10 (64-bit)

I have a 1TB SSD data drive that was installed December of this year. It has been working perfectly up until this past weekend.

 

The SSD is sometimes not recognized as a drive and is inaccessible. It doesnt show in file explorer,or hardware manager, or BIOS. After a few reboots it will come back. I ran a disk scan on it (one of the times it and was there) no problems were detected.

 

The last time it refused to show, I opened the laptop and reseated/connected it. It still refused to show up until after two or three reboots.

 

The issue is intermittent, so I can't tell if there is an issue with the drive itself, the connection, or the motherboard. The laptop is stationary so it isn't as if connections are coming loose from being moved around.

3 REPLIES 3

‎07-22-2019 10:54 AM

HP Recommended

Hello @AcidsEcho 

 

What kind/brand of drive did you install exactly, M.2 or Sata 2.5 inch?

Im guessing the OS isnt on it, so its just for storage?

What kind of scan did you run?

 

Its possible the drive might be faulty.

 

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‎07-25-2019 04:17 PM

HP Recommended

Samsung Sata 2.5 in. It is a Data drive. The OS is on a separate M.2 drive. I ran the windows disk check. I am not sure what tests if performs. I just know I did a full scan and it returned without errors.

 

After some more troubleshooting on my own, it looks like it is an issue with the laptop waking from sleep. I am guessing that when the machine enters sleep mode, it stops sending power to the drive and when it wakes up it does not resume sending power to the drive.

 

I am not sure why the drive would still be missing after a few restarts. But it is, and then eventually decides to show up again. It has not gone missing since I disabled sleep altogether in my power settings.

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‎07-25-2019 05:47 PM

HP Recommended

Strange. Ive read of someone on another forum having a similar issue with a Samsung data drive and sleep.

 

What they did was (if its installed), uninstall Samsung Magician.

Then open a Command Prompt and run as Administrator.

Type or copy paste this command...

powercfg –h off

Then hit Enter.

Exit the command prompt.

This disables Hibernation.

 

To turn it back on...

powercfg –h on

 

May or may not help, but worth a try.

 

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