Create an account on the HP Community to personalize your profile and ask a question
12-30-2021 01:28 PM
Product: Omen 17
Operating System: Microsoft Windows 11
Hi, my laptop is still assembling (for a month now) as per HP's order status portal.
The new estimated delivery date is 7th Jan. I am moving to a different state on 11th Jan. I want to avoid having delivaery to my old address after I am departed. Is there any way I can disable shipment for a specific period of time?
I don't want to cancel the order as I got a really sweet deal on cyber Monday. Please let me know what I can do in this situation.
I am not able to reach any 'human' customer service agent via phone.
1 REPLY 1
12-31-2021 09:13 AM
We cannot help with delivery options - we are not a department in HP and the HP Store Customer Service does not interact with our user Community.
Anything that can be done must be addressed with the HP Store Customer Service department.
We simply don't have any way to influence the process one way or the other.
Phone / Chat / Email are listed as support options in my region (Western USA).
Hopefully at least one of these are available in your area and will work for you.
True - call wait times can be very long.
Store/HP.com USA Sales
Not your HP store? Scroll to the bottom of the website and click the to change regions.
For example: Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services
Under “I’m looking to buy…” > Select Home Products
Under “I would like to…” > Select Contact a product specialist before I buy
Select a subject type
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community