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HP 14-cf2000 Laptop PC (552L9AV)
Microsoft Windows 11

There are scrambled white lines that suddenly appeared on the bottom of my laptop's screen. They stay on the screen even inside of BIOS, so I assume it's a hardware/screen damage issue. However, I have not once damaged my screen, so I'm confused as to why this has suddenly happened.  May you please help?

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Hi @AmelioT,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your laptop Scrambled white lines appearing on the bottom of the screen and in BIOS as well appear. Not to worry I will help you to get a resolution to resolve the issue. 

 

I am sorry to hear that Repair needs to be set up  This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.  

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee!

Take care and have a good day.
Gaya1239 – HP Support.
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