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Message 1 of 2
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Flag Post

Screen is locking when ı touch the keyboard

HP Recommended
Pavilion cb-001nt
Microsoft Windows 10 (64-bit)

Screen freezing,shaking and get blue screen when ı touching the right side of laptop.Keyboard detached from bottom cover .There is a gap between keyboard and cover.Touch it,freeze it! I think right side have hdd,ram or graphic card.Pc is running normally when ı dont touch.

İ7-7700hq,Nvidia gtx1050 4gb,256gb ssd 1024gb hdd,win10 64 bit

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@alperaybar

 

I reviewed your post and I understand that the computer is freezing when you touch on the right side and there is gap between the keyboard and the chassis.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and check the available service options for your computer as it is a hardware issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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