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‎05-17-2020 12:16 AM

HP Recommended
Product: Omen by hp laptops
Operating System: Microsoft Windows 10 (64-bit)

My laptop is turned on but the screen remains black . I continued to bios reboot as instructed by hp help video . But after bios reboot still my screen remains black. Whats the issue and how i can solve it.

11 REPLIES 11

‎05-17-2020 12:26 AM

HP Recommended

Try to reconnect (safely) your display cable (don't have the power on). But I would suggest more details on your problem first. So that way we can help you better.

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‎05-17-2020 12:31 AM

HP Recommended

I turned on my laptop at first the display was ok . I proceeded to login. After that lap was not working so i turned off using power button. After re starting it the display was black

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‎05-17-2020 12:39 AM

HP Recommended

And you couldn't access your BIOS?

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‎05-17-2020 12:41 AM

HP Recommended

Actually, it could mean that your boot drive is corrupted or missing. But it could mean something else. Like the storage had failed or that it wasn't properly connected. 

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‎05-17-2020 12:41 AM

HP Recommended

Yeah i rebooted bios by pressing Windows + b + power botton.. the bios was rebooted . Still the screen remains the same.

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‎05-17-2020 12:46 AM

HP Recommended

Was it working fine or did you download something suspicious before your laptop not responding and then your laptop couldn't get out of black screen?

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‎05-17-2020 12:48 AM

HP Recommended

Nope it was working fine.

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‎05-17-2020 01:02 AM

HP Recommended

Try to boot into safe mode. Which it could mean the GPU be failing or the driver had become corrupted. If it was a failing GPU, then was it caused by lack of fan air flow?

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‎05-18-2020 08:32 AM

HP Recommended

I tried to boot in safe mode . It was also not working😑

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