• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-27-2016 02:34 PM

HP Recommended
Product: HP Omen 17" w047nr
Operating System: Microsoft Windows 10 (64-bit)

While going on my laptop, the screen will occasionally go black, sometimes making a weird buzzing noise too. It happens randomly, but I noticed that watching YouTube videos does trigger it. The only thing I can do is turn it off and on again, but I'm looking for a more sustainable solution and I'm also wondering if it could be a driver problem.

 

This only started yesterday but since then it has happened quite a number of times, and I haven't even owned the laptop for a month. There are 3 accounts on this laptop and I asked my siblings if they experienced similar problems on their accounts but they have not.

1 REPLY 1

‎07-29-2016 02:17 PM

HP Recommended

Hi @unsuresophia,

 

Welcome to HP Forums!

 

I have read your post and wanted to help.

 

I understand that the screen goes black with a buzzing noise randomly when playing YouTube videos.

 

It might be the graphics driver issue. Please go to Device Manager and uninstall the graphics driver. Enter your product number here to find the download of your graphics driver. Reinstall the graphics driver.

 

Let me know if it helps to fix the problem.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.