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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN Laptop - 15-en0002ax
Microsoft Windows 10 (64-bit)

I was working and while the laptop was still running, the screen went black. I tried to restart it by switch it off directly from the power button and turning it on, but nothing helped. 

1 REPLY 1
HP Recommended

Hello @Hatif 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Double check with external monitor connected via vga/hdmi cable. Do you see boot screen and Windows loading ?

 

Shutdown notebook

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

 

(2Please report your results

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