02-14-2020 05:06 AM
Hey everyone I just bought a brand new hp pavilion gaming laptop the other day. Ever since I bought it the computer would turn on and the screen would not. However if you plug in a hdmi cable it displays on tv. I’ve tried removing ram and reinserted it I’ve downloaded latest update for graphics card and still no screen. If anyone could help I would greatly appreciate it thanks
02-17-2020 05:48 PM
Welcome to HP Forums!
I have a few steps to help you out:
Here's what you need to do, to identify the issue and resolve it accordingly:
- If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
- If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
- However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.
While you respond to that, I have a few more steps that should help:
Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works
Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.
If the issue appears on the diagnostics, it could again, determine a hardware failure,
If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here
if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee