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MorrisHoveling
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Solved!

Screw heads broken

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hp omen 15-ce0xx
Microsoft Windows 10 (32-bit)

Hi, i was removing the screws and the heads were stuck. I was able to remove them but now i need replacement screws. This is for the bottom of the laptop. I found the number for the screws: L57344-001.

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asmita6658
HP Support Agent
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Message 2 of 3
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Hi @MorrisHoveling

 

Welcome to the HP Support Community. I'd be happy to assist you. 

 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.

 

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link.

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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2 REPLIES 2
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,724
Message 2 of 3
Flag Post
HP Recommended

Hi @MorrisHoveling

 

Welcome to the HP Support Community. I'd be happy to assist you. 

 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.

 

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link.

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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MikeRV
New member
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Message 3 of 3
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Hi Morris,

where did you finally get the screw? I have the same problem. The Screws are not really accurate screwed in so one of them was completely destroyed...

Part Number: L57344-001
OMEN by HP 15-dh0401ng

 

Best regards

Michael

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