Section 889 - Huawei and other Chinese Chips and Components Ban

[Trav_in_Florida]

This is one of our company laptops and we are supposed to certify to GSA and US Gov't that this machine contains none of the banned Chinese chips covered in Section 889 Legislation (5 Chinese Companies and 68 Subsidiaries).  What is the easiest way for us to show this laptop does not contain chips/components from these Chinese companies?  I would have thought HP would have put a bulletin, notice, or other advisory on service page to help with this since all Gov't Offices and Contractors have to comply.  Thanks, TG

[The_Fossette]

@Trav_in_Florida

I reviewed your post and I understand that you want to know whether your laptop contains any Chinese parts.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will be able to assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Trav_in_Florida]

Thanks, I only get the Virtual Chat Agent and regarding Chinese Chips or Section 889 Queries, the response is always "Sorry, we cannot answer your question.  Could you please try and rephrase the question?".  There is no phone number listed in HP help area.  With Dell, I sent in a helpdesk ticket with subject "regulatory compliance" and they replied with a letter that covered all of our Dell Models and stated none had used the Chinese Manufacturers impacted by the US Gov't ban.  I would think it would be pretty important for HP to start responding as well, since all USA Gov't Agencies and Contractors have to comply.  Thanks, Travis

[The_Fossette]

@Trav_in_Florida

I have sent you a private message with the support contact details. Please reach out to them and they will assist you in this regard.

Cheers!