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‎10-28-2025 04:54 PM

HP Recommended

Im a new HP customer with an Omen Max 16 that suffered an early life motherboard failure.  I really was enjoying this laptop until its unexpected failure. The repair case has been ongoing for weeks, and though moved to high priority repair is still estimated to finish at the end of November.  Escalation closed my case without offering any real resolution to the problem at hand, and im hoping to find some channel to speak with a customer satisfaction oriented representative. Id truly like to come away from this process feeling confident about my product again. Thanks for any help!

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