• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution

‎10-28-2025 01:28 PM - last edited on ‎10-29-2025 03:26 AM by Moderator

HP Recommended

I’m a new HP customer and really loved my Omen Max 16 until it failed recently. My case  #has been in escalation for weeks. HP has now moved it to “high priority repair,” but after delays and miscommunication I’ve lost confidence in the reliability of the repaired unit.

I’m not trying to complain publicly, I just hope someone on the HP team who handles customer experience or satisfaction reviews can take a look at this. I’d truly like to come away from this process feeling good about HP again.

Thank you for any help in getting this resolved fairly.

Category:
Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.