Seeking resolution after escalated HP Omen repair – loss of confidence in product reliability

[jhill9688]

I’m a new HP customer and really loved my Omen Max 16 until it failed recently. My case #has been in escalation for weeks. HP has now moved it to “high priority repair,” but after delays and miscommunication I’ve lost confidence in the reliability of the repaired unit. I’m not trying to complain publicly, I just hope someone on the HP team who handles customer experience or satisfaction reviews can take a look at this. I’d truly like to come away from this process feeling good about HP again. Thank you for any help in getting this resolved fairly.

[VikramTheGreat · Accepted solution]

Hi @jhill9688,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out and for sharing your experience with us. We truly understand how disappointing and stressful this situation has been, especially after your initial enthusiasm for your new HP Omen Max 16.

Please rest assured that your concern has already been escalated as a new case has been created, and our records show that a case manager is now assigned to handle your request. This team specializes in resolving such matters with priority and care.

We kindly ask for your patience for the next 3–5 business days, as your case manager will reach out directly to discuss your situation and provide the best possible resolution.

We genuinely appreciate your continued patience and understanding. Our goal is to restore your confidence in HP and ensure you come away from this experience fully satisfied.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[jhill9688]

Thank you much! Have an amazing day yourself.

[VikramTheGreat]

Hi @jhill9688,

You’re very welcome, and thank you for your kind words! 😊

We truly appreciate you taking the time to share your updates and positivity. It’s been a pleasure assisting you, and we’re always here if you ever need help again in the future.

Wishing you a wonderful day ahead!

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat