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KevinG4589
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Message 1 of 2
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Solved!

Sent My Laptop to be Fixed and it came back with the same problem

HP Recommended
HP Pavilion Gaming Laptop
Microsoft Windows 10 (32-bit)

I had sent my laptop to be fixed because I was experiencing very frequent blue screen errors. The repair team apparently found the issue, which was supposedly the memory. They replaced the memory and charged me for it since they put it down as customer damage ( even though I never did anything).  The issue was supposed to be fixed but as soon as I started using my laptop again I got the same issue. So I don't believe anything was fixed. What my question is what can I do? Is there some way to get a refund and the actual issue fixed?

1 ACCEPTED SOLUTION

Accepted Solutions
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 330 397
Message 2 of 2
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HP Recommended

Hi@KevinG4589, Welcome to the HP Support Community!

 

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

 

Response times may vary by region. 

 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

It's been a pleasure interacting with you and I hope you have a good day ahead.

View solution in original post

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1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 330 397
Message 2 of 2
Flag Post
HP Recommended

Hi@KevinG4589, Welcome to the HP Support Community!

 

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

 

Response times may vary by region. 

 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

It's been a pleasure interacting with you and I hope you have a good day ahead.

View solution in original post

Was this reply helpful? Yes No
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