Sent My Laptop to be Fixed and it came back with the same problem

[KevinG4589]

I had sent my laptop to be fixed because I was experiencing very frequent blue screen errors. The repair team apparently found the issue, which was supposedly the memory. They replaced the memory and charged me for it since they put it down as customer damage ( even though I never did anything).  The issue was supposed to be fixed but as soon as I started using my laptop again I got the same issue. So I don't believe anything was fixed. What my question is what can I do? Is there some way to get a refund and the actual issue fixed?

[praveenbv · Accepted solution]

Hi@KevinG4589, Welcome to the HP Support Community!

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