Sent laptop in for hardware repair

[Questionperson]

I sent in my omen 16 laptop a week and a half ago for an hardware repair. Recently it said it would come back 9/15, now it changed to 10/03. Anybody who has gotten a hardware repair on their laptops how long does it take? ( Sent it in because it kept randomly shutting off while playing and it wouldn’t turn back on after )

[Kuroi_Kenshi]

Hi @Questionperson,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

The repair timeline can vary depending on the type of issue and the availability of replacement parts. While the estimated date may shift, this is usually to ensure the repair is completed properly and thoroughly tested before the device is returned.

We recommend waiting until the updated return date. If you notice any further changes or if you have concerns in the meantime, please don’t hesitate to reach back out, we’ll be glad to check on the status for you.

Thank you for your patience, and we appreciate your understanding!

Best regards,

[Questionperson]

Hello, is it possible to reach out to the hardware repair team via email or something to see it’s progress?

[VikramTheGreat]

Hi @Questionperson,

Welcome to the HP support community.

I understand you’d like to get in touch with the repair team. Unfortunately, direct contact isn’t possible, but we’ll do our best to get you the help you need. Could you please share the PC serial number, case number, or CSO number in a private message? With those details, I’ll be able to check and provide further assistance.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support