Service center replaced OEM screen with extremely cheap BOE screen that has visual artficats

[Abisanka]

In mid august 2025, I had my hp's screen replaced due to the originial screen blacking out and only being visible after slightly bending the screen in half. After replacement I kept noticing visual artifacts but thought they were normal as I dont have much knowledge of these devices. But just today my grandson was using my PC and found out that the screen I had was a 6 bit depth one instead of the 8 bit depth one my original screen had. 
My System Model is HP Pavilion Gaming Laptop 16-a0xxx.
I dont know my original panel's device instant id but this is the data that i extracted using HWINFO64 for the current one:
DeviceInstanceId:- DISPLAY\BOE09B7\4&307D6D6F&0&UID265988

What can I do in this case?
Ive paid 9000 rupees (around $100) for this screen replacement and I got the cheap model instead of the original factory model.

Is there a way to lodge a complaint?

[Deep_World]

Hi @Abisanka,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

We sincerely apologize for the inconvenience and frustration you have experienced with the replacement screen of your HP Pavilion Gaming Laptop 16-a0xxx. We understand how disappointing it can be to pay for a replacement only to discover that the panel does not match the original specifications as you mentioned. 

Regarding Your Situation To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

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I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World