Service for my laptop

[Yash-Tripathy]

I need service for my laptop its been 1 year since I bought it. It is in warranty. My laptop fans has dust I cleaned from out side but inside I am unable to do it. My product is in warranty so service cost must be free. I need service as soon as possible . Because my laptop performance is getting low I am unable to study my 3ds software because of bad performance. Please help me as soon as possible Thank you

[Photoray002]

@Yash-Tripathy 

You would need to contact HP Support directly as this forum isn't connected to them.

https://support.hp.com/in-en/contact/laptops

I don't know what they will say about cleaning your system. There could be many other reasons for your software not performing as it should. System/software updates, lack of sufficient memory, full hard drive, etc etc.

Good luck.

[KrazyToad]

@Yash-Tripathy

Welcome to HP Support Community

I would like to help

You can refer to this Link: https://support.hp.com/us-en/help/diagnostics?category=computing&issue=computer-slow

Also run a System Test to confirm the Hardware Functionality

- Shut down the Notebook completely

- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.

- Press F2 to select System Diagnostics.

- Click System Tests, then click Extensive Test.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.