Severe ram throttling when charging?

[TristanH2]

Hello HP community. I have a rather interesting issue with my HP Victus. This unit is 3 days old.

The notebook came with 2x4GB DDR4 3200mhz ram and I quickly started having issues with running basic things or even opening my browser. After some very very intensive investigation I found the most ridiculous reason! When the laptop is charging it throttles RAM to 52% (according to task manager) I tested this by opening 20 youtube tabs all playing videos, It was about 75-80% uplugged. I plugged in the laptop and the tabs slowly one by one gave me a out of memory error. After unplugging the issue was fixed again. I took off the bottom cover and replaced one of the 4gb sticks for a 8GB crucial 3200mhz from a previous laptop. Now it was still throttling at 52% just 6gb insteal of 4gb. Still was unusable plugged in.

I am so stumped and baffled by this and I am hoping someone here could help me.

[Dilip_18]

Hi@TristanH2,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing RAM throttling issues when charging on Victus By HP Gaming Laptop PC. I apologize for the Inconvenience. 

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 
• Updating Nvidia Driver
• Maxing out power settings for maximum performance

First change the power mode to "Balanced" or "Better Performance" as the default setting.

Secondly, go to "Control Panel\Hardware and Sound\Power Options" > "Change plan settings" > "Change advanced power settings"
Scroll down, click on "Dynamic Platform and Thermal Framework Setting" > "Config TDP Level",
Then select the middle value for both "On Battery" and "Plugged In".
Thirdly, Scroll further down. Select "Processor power management";
Then select "Maximum processor state";
Change the value from 100% to 96% for both "On Battery" and "Plugged In" options.

Hope this helps! Keep me posted. 

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Have a great day!