Since the first day of use, I have noticed that the screen hinges make a cracking noise every time I

[Dgvictus16]

I purchased an HP Victus Gaming Laptop (Model: 16-r1156nw) in December 2024,

Since the first day of use, I have noticed that the screen hinges make a cracking noise every time I open or close the laptop. Additionally, one side of the hinge appears higher than the other, as if there’s a misalignment or possible assembly defect.

I would like to kindly ask:

Is this hinge issue covered under my factory warranty?

Thank you very much for your support.

[VikramTheGreat]

Hi @Dgvictus16,

Welcome to the HP support community.

I understand one Hinge on the pc is higher than the other one and is also making a crackling noise. Sorry to hear about the issue. Could you please share the image of the hinges and reach us in a private message so I can help you better.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support