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Butterfly_2
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Sizzling in my computer [HP Pavilion Gaming 15]

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Pavilion Gaming 15
Microsoft Windows 10 (64-bit)

Hello !

 

I bought a HP Pavilion Gaming in november, and recently (several weeks ago), i started to hear a strange noise in the right side of my keyboard. It look like a little sizzling, i need to be in a quiet room and stick my ear in the keyboard to hear him.

 

Its my first gaming notebook and im worried because i want to keep him as long as possible. He is still in guarantee (until November 2021), and i don't know if i need to exchange my computer for an other.

 

Is that sound normal ? If not, did i need to exchange my computer or there is a easy solution to stop this noise ?

 

Thank you for your response.

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Echo_Lake
HP Support Agent
HP Support Agent
21,014 20,973 910 964
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@Butterfly_2

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Butterfly_2
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I tried to uptade my computer like you said, but HP Support Assistant say that i already uptaded my computer. I also tried the BIOS uptade, but the noise is still here.

 

 

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Echo_Lake
HP Support Agent
HP Support Agent
21,014 20,973 910 964
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@Butterfly_2

Thank you for posting back. 

 

Let's try this: HP Notebook PCs - Fan Is Noisy and Spins Constantly By the end of the article you will be able to isolate the issue.

 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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