Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Slow internet connection.

HP Recommended
OMEN Laptop - 15-ek0003nc
Microsoft Windows 10 (64-bit)

Hi guys, i have problem with my download speed. I had from my provider speed 100download/90upload Mb/s.

But last two weeks i measure only 3-5Mb/s on download. Upload its still be normal (70-90Mb/s).

And what is really interesting, this speed is same on cable as like on WiFi(2.4Hz,5Hz) connection. 

And this speed is same on 2 different localities.(different IP addresses of the provider).

Other PC at network, measuring normal speed. 

I try remove all network adapters, but not change. 

I dont know, where can be problem 😞  

PC: OMEN Laptop - 15-ek0003nc(I still have a 13 months warranty)


HP Support Agent
HP Support Agent
6,087 6,085 266 339
Message 2 of 2
Flag Post
HP Recommended

Hi@Tomas-MacQ, Welcome to the HP Support Community!


Slow internet speed on download is not related to the notebook. It depends on the website which downloads.


Please check your  ISP internet  speed test .com


Hope that answers your question and you have a great day!


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation