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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN 15.6 inch Gaming Laptop PC 15-en1000 (2L1F2AV)

Hi everyone,

 

I have tried everything to fix my laptop. My laptop slutters on simple task like while playing video in youtube or some other things like gaming etc there is audio video annoying slutter for 2-4 seconds

 

I would launch a game and it would instantly start to stutter after 10-15 minutes  for 3-4 seconds then back to normal I went on the HP website and looked to see if everything was up to date including bios too. all my system is upto dated

 

I really want to find the root cause of the stutter in gameplay, it is driving me crazy. I paid stupid money for this laptop and for it to just underperform like this is terrible.Any video or games like assasin creeed valhalla, WWE 2k22 etc and yoube video etc having this issue

 

I treid installing realtek driver version 6.0.9091.1 (28-12-2020) and high definition audio driver also Plus same issue is happening in latest realtek driver too.I treid to call hp several times but no resolution to this issue.I am frustrated a lot

Please someone help.I saw many people have same issue After reinstalling the OS also , Many user issue is stil there

Please help!!!!!!!!!!!

 

laptop

Hp-omen 15 Ryzen 7 5800h

RTX 3060, 16 gb ram, 1 tb SDD

 

Thanks

Tarun Sharma
8 REPLIES 8
HP Recommended

Hi @Tarun5225 

 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues.

 

Please update audio drivers available using HP Support Assistant. Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, please let me know if BIOS is updated.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

HP Recommended

Hi Treeko,

 

Thanks for replying. I have tried to update my drivers as well as bios.Still no possible soluton found.I tried to change realtek sound driver version too .Bios is F.22  which is latest.Even playing simple youtube videos laptop slutters for 2-3 seconds and get back to normal.Also as a proof i want to attach Assasin's creed valhalla fps chart to you.FPS Drop from 135 to 6. .Pls notice the fps at end which dropped to 6 and it happens in every game, youtube videos etc

 

thanks,

TarunSlutter issueSlutter issue

Tarun Sharma
HP Recommended

Hi @Tarun5225 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

I hope this helps.

Take care and have a good day.

 

 

Treeko

HP Support


I am an HP Employee

HP Recommended

I have the same issue, its problem with BIOS (you can google fTPM AMD issue). It can be resolved if HP will release new BIOS version with fix, but they didnt. So you can only turn off TPM in your BIOS settings.

HP Recommended

Hi treeko,

 

My issue is resolved.After updating amd software adreline solution ,,,there is no performance issue. I almost spent 1 year on this issue,Thanks buddy

Tarun

Tarun Sharma
HP Recommended

hi,

 

Pls update all drivers including AMD software adreline edition .issue will get resolved.goto AMD site and install from there.Please find screenshot of tht.it should be latest

 

Tarun5225_0-1694076847643.png

 

Tarun Sharma
HP Recommended

My issue came again.NO idea now how it will get resolved...updated everything but no specific solution found yet

Tarun Sharma
HP Recommended

Flliper2118 you were right its ftpm issue and i was searching for this isssue like for last 1.5 years thanks man my issue gets resolved i guess. I turned off TPM state in bios menu and i cant see any sutter yet.hope it wont come back and Also AMD should release some BIOS update currntly m on F.22

Tarun Sharma
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