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HP Recommended
OMEN by HP Laptop 15
Microsoft Windows 10 (64-bit)

So I just noticed, there is a small pink circle dot will appear almost center in the laptop screen when the background is dark like black, blue etc. It is hard to notice, but it is annoying to see. It will disappear if it is a white background, and when the laptop display is off. It will come out as soon as you start the computer whenever the display is black. I have just upgraded my graphics card yesterday, both from Nvidia and Intel, I installed all the windows update. I don't know how to fix this, please helpimage0 (1)_LI.jpgimage0_LI.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Sorry to here that @kkiiiokk

 

To resolve your problem the display panel would need to be replaced:

 

HP part number:   752920-019

 

Your manual here:

 

http://h10032.www1.hp.com/ctg/Manual/c06002077

 

Display Panel Remove/Replace starts on page 72.

 

eBay:

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=752920-019&_sacat=0&_sop=15

 

REO

View solution in original post

9 REPLIES 9
HP Recommended

Welcome to the HP Support Community @kkiiiokk

 

That is not anything that a driver will fix:

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

https://support.hp.com/us-en/document/c00033108

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

HP Recommended

The product number is 1JE71AV.

It is OMEN by HP Laptop 15-ce0xx

HP Recommended

@kkiiiokk

 

Forgot to ask if you are still under warranty???

 

REO

HP Recommended

No 😞

HP Recommended

Sorry to here that @kkiiiokk

 

To resolve your problem the display panel would need to be replaced:

 

HP part number:   752920-019

 

Your manual here:

 

http://h10032.www1.hp.com/ctg/Manual/c06002077

 

Display Panel Remove/Replace starts on page 72.

 

eBay:

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=752920-019&_sacat=0&_sop=15

 

REO

HP Recommended

ok, I also have a 4k screen... So there is no way I can fix this by software? And if I don't replace it, will it start to get worse?

HP Recommended

Sorry again @kkiiiokk

 

No software fix!!!

 

The more the laptop is moved, opened, closed etc the spot could continue get larger.

 

REO

HP Recommended

Ok, thanks, and is there any place I can go and fix by some professionals? I live in San Antonio.

HP Recommended
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