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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN by HP - 15-ce006ne
Microsoft Windows 10 (64-bit)

Hello, So I have an HP-OMEN ce0xxx Series Laptop and I have had it for 3-4 years maybe, and since a few days, I have had 2 issues. So the first one is, whenever I power it on and it loads into windows it like suddenly vibrates like crazy near the fans and when the fans reach high speed it sounds like it's whistling and that issue wasn't there before. I have checked my hard drive and fans I really don't see anything. Another issue is, The idle temperature is 68-75 degrees celsius and yes it does overheat, does it have anything to do with thermal paste? If anyone can help me with the issues please reply.

Thanks,

Mohammad Harib.

Mohammad
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @MohammadHarib 

Sorry to hear that you are having problems ... I would like to help you.

 

! Attention !

With constant overheating, the thermal paste for CPU, GPU and bridges

dries out and loses its function and must therefore be renewed !

 

If you do not change this condition, notebook/mainboard/components will suffer partial or total damage.

 

In your case: Service is required !
- The computer should be disassembled and checked.
Thermal paste for CPU GPU and bridges must be renewed

  High quality thermal paste should be used !

The function of the fan(s) must be checked or fans replaced !

- Short circuit test ( if required )

charger/battery test

- Components test

- General cleaning ...

 

--- HP warranty valid -> Contact HP Support

 

--- HP warranty expired:

If you can't do that, you should have it <serviced> by a professional notebook (chip level) repair store.

 

Kind regards

View solution in original post

7 REPLIES 7
HP Recommended

Hello @MohammadHarib 

Sorry to hear that you are having problems ... I would like to help you.

 

! Attention !

With constant overheating, the thermal paste for CPU, GPU and bridges

dries out and loses its function and must therefore be renewed !

 

If you do not change this condition, notebook/mainboard/components will suffer partial or total damage.

 

In your case: Service is required !
- The computer should be disassembled and checked.
Thermal paste for CPU GPU and bridges must be renewed

  High quality thermal paste should be used !

The function of the fan(s) must be checked or fans replaced !

- Short circuit test ( if required )

charger/battery test

- Components test

- General cleaning ...

 

--- HP warranty valid -> Contact HP Support

 

--- HP warranty expired:

If you can't do that, you should have it <serviced> by a professional notebook (chip level) repair store.

 

Kind regards

HP Recommended

Alright, Thanks will try. At least you cared to reply man thanks!! I have a feeling I should get it checked quickly. Anyways Thanks!

Mohammad
HP Recommended

@MohammadHarib wrote:

Alright, Thanks will try. At least you cared to reply man thanks!! I have a feeling I should get it checked quickly. Anyways Thanks!


Hello @MohammadHarib 

The pleasure is mine !

Kind regards

HP Recommended

Also, After all these issues my battery is now draining faster, Does this mean my battery is damaged?

Mohammad
HP Recommended

Hello @MohammadHarib 

 


@MohammadHarib wrote:

Also, After all these issues my battery is now draining faster, Does this mean my battery is damaged?


Before we decide whether you need a <new batteryor not ...

 

(1Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

 

(2) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

 

ub6424_0-1666948801379.png

 

(3Please report your results

HP Recommended

MohammadHarib_0-1666950526030.png

So it's fine? Maybe it just heats up because of overheating issues then the battery drains quicker?

 

Mohammad
HP Recommended

Hello @MohammadHarib 

 

A battery lives and gradually loses its capacity, but the overall condition is still acceptable ("Normal").

The battery has already had numerous (301) charge cycles.

Full capacity has decreased by 20% ( Full Charge Capacity 57 WHr 80% ). 

 

ub6424_1-1666953390892.png

 

Kind regards

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