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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution

‎10-12-2025 07:05 PM

HP Recommended

So today I was playing a game called Scp SL or scp secret laboratory but my mouse started glitching and flickering and teleporting to one side of the screen so I turned off my computer with the power button and I did this 3 times or so cause the mouse kept doing the same thing after the third attempt it would not put me in the sign in screen and it kept loading while showing me the logo and doing the repair thing but it did nothing I tired restarting and everything and it still does the same thing please help I cannot lose this laptop.

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1 REPLY 1

‎10-16-2025 01:37 PM

HP Recommended

@Daniel748, Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Garp_Senchau
I am an HP Employee

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