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‎07-21-2020 07:19 PM - edited ‎07-21-2020 07:20 PM

HP Recommended
Product: Omen model 17 -ap092ms
Operating System: Microsoft Windows 10 (64-bit)

I'm having some problems with my keyboard, the letter "a'" doesn't work the "w" is also having some issues, and a few others are starting to have problems, whats is the best way to fix this?

1 REPLY 1

‎07-22-2020 12:37 AM - edited ‎07-22-2020 12:41 AM

HP Recommended

Hello @Rafa7046 

 

You are going to have to replace the keyboard to fix it.

HP does sell that keyboard but its pricey. The parts list shows it has a US keyboard installed, but it might not be available if you are in Brazil.

940605-001 https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=A02722B63E6F456592BA8DC522F8336F&SearchIn=P...

 

Otherwise you will have to search the web for one of those 3rd party sellers to see what you can come up with.

Here is your manual... http://h10032.www1.hp.com/ctg/Manual/c05808729

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