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‎11-25-2018 12:50 AM

HP Recommended
Product: HP Omen 15 dc0078tx
Operating System: Microsoft Windows 10 (64-bit)

I have some issues on my laptop.

1. Wifi driver still lost sometime even if I reinstall driver (3rd time lost today). how should I do or just reinsall anytime it happenned

2. "W" button seem to be not work well while gaming. sometime it lost response when press longtime "W" ex. shooting game.

3. my screen was freezed sometime while gaming. this problem im not sure that it may caused from my bad tuning in XTU (turbo boost 45W to 20W, core volt -150mV, Graphic -140mV)

 

any suggest or reccomend in these issues?

TIA

9 REPLIES 9

‎11-25-2018 01:18 AM

HP Recommended

Welcome to the forum @SilentWinter

 

First thing you need to do is make sure that OCC is up to date:

 

https://www.microsoft.com/en-us/p/omen-command-center/9nqdw009t0t5?activetab=pivot:overviewtab

 

HP OMEN Command Center SDK Package Update:

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-dc0000-laptop-pc/20329817/m...

 

CUSTOMER ADVISORY: OMEN by HP 15 Notebook Computers - 'W' Key May Not Work or Works Intermittently While Playing Games

 

https://support.hp.com/us-en/product/omen-by-hp-15-dc0000-laptop-pc/20329817/model/22780862/document...

 

HP Firmware Pack (Intel Processors) Update:

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-dc0000-laptop-pc/20329817/m...

 

REO

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‎11-25-2018 07:16 AM

HP Recommended

My firmware is F.07 now and OCC is up to date but the network driver still lost again this evening.

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‎11-25-2018 08:07 AM

HP Recommended

@SilentWinter

 

What error message do you receive???

 

REO

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‎11-25-2018 10:07 AM

HP Recommended

There was no error message but when I click on wifi, it showed only airplane mode. my country's hp said that reinstall driver. yes, it solved but still occur sometimes. may be i should call on site service?

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‎11-25-2018 10:17 AM

HP Recommended

@SilentWinter

 

My Internet drops around 3-4 times a day.

 

And that is when I am on-line.

 

Its my ISP not my computer!!!

 

REO

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‎11-25-2018 08:36 PM

HP Recommended

its not connection because my 2 smartphones still can connecting and surfing. moreover, other phone in my family still work.Networklost.png

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‎11-25-2018 10:00 PM

HP Recommended

@SilentWinter

 

Sorry that I can't help anymore.

 

Good luck,

 

REO

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‎11-25-2018 10:34 PM - edited ‎11-25-2018 10:35 PM

HP Recommended

Im having the same problem with my 880 loan and wifi.

Ran all the troubleshooting steps, nothing helped.

 

Ordered a USB WIFI dongle, waiting to see if it helps.

I would contact HP Support for a warranty issue.

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‎11-26-2018 12:17 AM

HP Recommended

Thanks for you help, Reo 😄 Waiting for other answer and also contact HP warranty

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