Someone needs to respond and actually call me, being lied to yesterday has really upset me.

[UnhappyHuman]

(this email was sent yesterday evening, still no emails or calls as of Tuesday Morning)

I waited all day for a call and email update and received nothing at all despite being told by a rep on the phone when I called that someone would be calling me today (monday). I do not appreciate the run around and lack of communication at all. It seems someone from hp may have called me, the number was 800 334 5144 however when I answered, no one said anything at all. I called again later in the day only to be put on hold for almost an hour waiting for help just to be told I would get a call either later in the evening or tomorrow. No one ever ended up calling (this day, Monday). No one could give me a number or extension either.

Since I've already covered the case with you, I requested to have another above you handle the case because offering another "repair" a mere 40 days after coming back from a 3 month repair is absolutely unacceptable. If repairs were done properly and if the system was checked thoroughly why did yet more hardware fail so soon after??? 

This matter is urgent, I cannot use the laptop as it's intended and it has been and is affecting my income greatly and needs to be handled promptly and appropriately. I have already sent in all the photos, files, and history of the device.

It is a defective lemon. A motherboard, battery, 2 fans, a damaged casing from where the facility dropped it in the box, the internal damage no doubt present and can never be fully repaired, and now a faulty gpu and screen plus potentially more  is absolutely abnormal and unacceptable. All beginning within the 1st year and 2nd year of purchase. It fits the very definition of defective/lemon.

I will not accept any more delays, inconveniences, stress, repairs/bandaids to fix this defective machine or believe any claims this unit can be made "like new" when clearly it is a systemic system wide issue (and the fact it was dropped..). I have not been able to use the machine as intended because of the frequent sudden and multiple hardware failures which is a breach of warranty. All the times spent out of commision, in shipping, and at the repair facility had reduced the use and access I've had to machine I purchased which makes all this even worse! Each of these occurrences I've lost income, gained stress, and lost access to hobbies and communities. 

It's not normal to have this many failures so early on and later so close together. Again, I have never ever in my life had any of these issues with any laptop or desktop I have owned .

Please forward this email and case to the right people because I will not accept anything less than a refund or a replacement. Under consumer law I have the right to request a refund of replacement for a defective machine and it is also written in the warranty I purchased.

Someone needs to please respond. This has been a very very distressing situation! Right now I can't work fully, can't use the "exspensive" supposed "premium" laptop as intended and the longer this case is dragged out, the worse impact it will have one me financially and mentally. So please, get someone on this case immediately. Thank you.

[Paul_Tikkanen]

Unfortunately, no one is going to respond to a situation like yours because this is a peer to peer forum and we don't work for or represent HP, so repeatedly posting here will not do you any good.

I suggest that since you have already contacted HP support, that you contact HP's corporate office in Palo Alto, CA and seek assistance from HP's management.

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