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Firstly it freezes before starting a game like valorant and also when I close the game it freezes for 5-10 seconds.  The laptop freezes sometimes while browsing the internet and slows down or becomes unresponsive after waking up from sleep mode.

1 REPLY 1
HP Recommended

Hi @laptop2110,

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

Experiencing freezing issues on your HP Omen laptop can be frustrating, especially when gaming or performing other intensive tasks. Here are some steps you can take to resolve these issues:

 

Perform a Hard Reset:

  • Turn off your laptop and disconnect the AC adapter.
  • Remove any peripherals connected to your device such as USB devices.
  • Press and hold the power button for about 15 seconds to discharge any residual power.
  • Reconnect the AC adapter and turn on the laptop.

Update BIOS:

Windows update:

  • In Windows, search for and open Check for updates.
  • select Advanced options,
  •  select Optional updates, 
  • select the updates that all the updates and install, 
  • Click Download & install.
  • In Windows 10, 
  • select View all optional updates, 
  • select all the updates to install, 
  • Click Download and install.

I hope this help, Keep me posted if the issue persists.

 

Take care and have an amazing day!

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards

Pallipurath.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.