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12-28-2020 09:19 AM
Product: Pav Gaming Laptop 15-ec0013dx
Operating System: Microsoft Windows 10 (64-bit)
My son wanted to start over on his laptop & attempted to factory restore Laptop 15-ec0013dx, now only gets to the HP logo & reboots. I was able to get into the bios to test the internal components and everything passed. How can I restore this laptop to the factory default install of the OS?
1 REPLY 1
12-28-2020 09:40 AM
Using another Windows PC with W7 64 bit or newer, you can create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.
Here is an info link for how to use that utility...
If that doesn't work, you can clean install W10 by making bootable installation media using the media creation tool from the link below.
After W10 has completed installing, you can install the drivers and available software from your notebook's support page.
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