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Elirion
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Solved!

Sound in Games drop, out of games just fine

HP Recommended
OMEN 17-cb0187ng
Microsoft Windows 10 (64-bit)

Hey,

I am the proud owner of my new Omen 17" Gaming Laptop.

But I have a problem and maybe you guys can help me.

 

The sound is loud enough but when I play a video game it significally drops. To be more precise: I or the system did not switch the master volume down. It just sounds quieter.

If I don't play my sound is on Level 61 and sounds fine. If I play, I need to switch it to 100% because else all I hear is equally to level 40.

 

If you need a video of it, I can make one... But I guess I described my issue good enough.

I reinstalled drivers but it did not fix my issue.

 

I hope you can help me.

Thanks in advance!

 

Elirion

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Elirion
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Message 3 of 6
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I did a complete reinstall.

Now everything is fine... Don't know what it was...

View solution in original post

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 6
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@Elirion

 

I reviewed your post and I understand that the sound drops when you are playing games.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Does this happen in any particular game or all the games?

 

Meanwhile, I recommend run the audio troubleshooter and it will automatically find and fix any issues with playing audio.

 

Here is how it is done.

 

- Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

 - Click on "Playing Audio".

 - Follow the on-screen instructions.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Elirion
Author
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Message 3 of 6
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I did a complete reinstall.

Now everything is fine... Don't know what it was...

View solution in original post

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
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@Elirion

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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Tejpal_Amin
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@Elirion 

Can you please let me know the steps you took for the reinstall?

 

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Elirion
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@Tejpal:

I went to device Manager and opened Up the audio devices. There I went and uninstalled every device (and deleted device driver where possible).

After that search for Windows Updates and reboot after Installation. 

Then Check if it is Back to normal. If not download the audio drivers here from HP for your device model.

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