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Sound issue

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HP-OMEN dc0013ne
Microsoft Windows 10 (64-bit)

I had a problem in which my headphones plays sound on one side i checked aux port and sound card working 100% both i tested it in other devices it works both side  trying updating drivers same thing

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I reviewed your post and I understand that one side of the headphone is not working.


Don’t worry, I assure you I will try my best to get this sorted.


  • Have you tested with other headphones on the computer?
  • Are you getting sound from both the internal speakers on the computer?


Meanwhile, I recommend you follow the below steps and check if it helps.


Right Click the little speaker near the clock - Playback devices - double click the Headphones - Levels tab - Balance <-- check left and right. Type Control Panel in Cortana's search box - look for an Audio Manager which likely has similar settings.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe


I am an HP Employee

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