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‎07-25-2022 11:17 AM

HP Recommended
Product: OMEN Laptop - 15-dh1000ne
Operating System: Microsoft Windows 11

Hello, my hp omen 15 dh1000ne(1C4K9EA) has booting issue. It is the second time i have faced the same issue. Before it was repaired under warranty. Technician diagnosed it as fan problem. It workes fine for 2, 3 months then all of a sudden it won't boot. It hangs on omen loading screen. Now when i went for the repair without warranty. They diagnosed it as motherboard issue and wants to replace it. The quoting price for the board is around 500$ which almost half the price of laptop itself.

Need help in ordering the motherboard so i could avail third party services. As i am unable to identify the part number. Or please suggest alternate ways to get out of this mess.

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1 REPLY 1

‎07-26-2022 04:11 AM

HP Recommended

Hello @Arkham1 

 

Most errors can be solved without exchanging the mainboard, if short-circuit tests are carried out and the defective components are exchanged. A defective Bios is reflashed or exchanged. I do not understand why you are told that the mainboard should be replaced, which is not recommended due to lack of spare parts or much too high prices.

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