Speaker Failure on OMEN 16-wd0000nia – Warranty Support Denied by Region

[Sasuke-Uchihia]

Hello HP Support,

My brother owns an HP OMEN 16-wd0000nia (834T7EA) which is still under warranty. Unfortunately, the internal speakers have stopped working completely without warning. Audio only works through headphones and Bluetooth speakers.

When we took the laptop to an authorized HP service center, we were denied warranty support due to our region, even though the product is genuine and within its warranty period.

This is extremely frustrating. We purchased HP products expecting international support and are disappointed by this restriction.

We request that this issue be escalated and addressed appropriately. Please help us repair or replace the speaker hardware under valid warranty coverage.

Thank you.

 

[Hawks_Eye]

Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so, here's the solution to your query. We hope it helps you and everyone viewing this post 😊

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

These requests are best addressed over the phone with our dedicated support team for your region. 

Our regional phone support team is equipped to provide this level of assistance and personalized real-time support to guide you accordingly.

To contact our regional phone support team, click here: https://support.hp.com/us-en/contact.

Step 1: Sign in to the HP Support page using your HP account or create a new account by clicking on “Create Account.”

Step 2: Enter the device serial number, select the product, and click on “other” from the options.

Step 3: Click on “Continue to contact options,” and choose your country/region and language.

Step 4: The support options will now populate based on the warranty status of your device.

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

Thanks for being part of the HP Community!

Regards,

Hawks_Eye