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HP Recommended
HP Omen 15 CE027TX
Microsoft Windows 10 (64-bit)
I recently noticed that the speaker volume on my machine is very low. I can only hear mumbling while gaming on it and can barely watch youtube videos.

Drivers installed on my system are Realtek's. I have also tried using Microsoft HD Audio Drivers but the problem persists.

I'm positive that these B&O speakers are not supposed to sound like this.

Can someone help me find a solution for this?

Many thanks.
1 REPLY 1
HP Recommended

@baghloli

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

I understand that you are facing issue with the audio, need not worry I'll be glad to assist you.

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Have you tried to uninstall and reinstall the audio drivers?

Did you check if the volume is low only on speakers or even when connected to headphone?

Have you tried to update the Bios?

 

In the meantime, let's try these steps: Let's try to connect a headphone and check for the volume.

 

If the issue persists, I would suggest here is to Uninstall and reinstall the audio drivers: 

 

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

 

Now restart the computer and then update the Bios, Chipset, and Audio drivers on your PC from our HP support website, using this link.

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use the HP support assistant.

 

If nothing works then I would suggest you try to run an audio test on the computer from F2(Please capture the failure ID for further assistance).

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.