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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎01-31-2020 12:02 PM

HP Recommended
Product: HP Omen 15-ce16ur
Operating System: Microsoft Windows 10 (64-bit)

The laptop turns off from static electricity, I know that a common problem, the warranty has ended, what to do???

3 REPLIES 3

‎02-03-2020 12:04 PM

HP Recommended

@Iw4,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are unable to press 2 keys simultaneously.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you tried using different power outlets?

Have you tested on the battery?

 

Meanwhile, I recommend you update the BIOS and the chipset driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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‎02-04-2020 11:53 PM

HP Recommended

The laptop is already safely disconnected from the next static shock and does not turn on, the CapsLock 5.3 blinks, everything is as always, thank you )

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‎02-05-2020 04:21 AM

HP Recommended

@Iw4

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Thanks! 

Asmita
I am an HP Employee

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