Sudden Crack on OMEN by HP 16-n0xxx Display Bezel– No Physical Damage or Drop

[saipraneetham]

                   

Hi everyone,

I recently noticed a sudden crack on the display of my OMEN by HP Gaming Laptop (model 16-n0xxx). What’s strange is that the laptop has never been dropped, hit, or had anything fall on it. There are also no visible signs of damage on the lid or surrounding areas.

I’ve been using this laptop carefully for about three years, and it’s still in excellent condition—no scratches or dents anywhere. This crack just appeared unexpectedly, and I’m not sure why.

I currently live in India and am trying to find out how much it might cost to replace just the display. However, it’s been quite difficult to find genuine replacement parts or service details locally.

Could anyone please guide me on:

• The approximate cost of replacing the display in India

• Whether HP Authorized Service Centers handle such issues

• Any reliable sources for original OMEN replacement screens

Any help or suggestions would be greatly appreciated.

Thanks in advance!

[Animatryx · Accepted solution]

Hi @saipraneetham,

Welcome to the HP Support Community.

I understand you are facing an issue with your display broken. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.