Sudden lag that takes 4-5 seconds and occurs every ~20 seconds

[AnAC0nDA]

Hi guys,

First thank you for reading and trying to solve my issue. I have been smashing my head in the wall with this issue for quite some time now. First, let me start with my specs: 16 GB RAM, I7 CPU, 1060 geforce. Basically, I do not believe this to be a hardware-related issue in terms of what my HP omen can do.

The issue is basically that every few seconds(~20 secs), sudden lag appears in offline games. Fifa 19, Assassin's creed Odyssey are only few of those. I have tried updating the CPU, GPU drivers, as well as reinstalling my windows and nothing has worked and the issue still persists. It is getting really frustrating as I cannot play nothing at peace and you guys are basically my last hope.

Additionally, I am making sure nothing else starts,. Every single software that is not needed for the windows to function is turned off. I was thinking it might be malware, but after the reinstall of the windows, it persisted. 

Also, the computer becomes unusually hot once it is plugged in. Even if I am operating the same stuff I was on batery 2 mins ago, the laptop starts working on a higher performence and it becomes very hot even when browing the web. When I play games, it runs on very high temperatures, so that might be connected.

P.S. Most threads I saw when researching such issues were related to online gaming. As I play mostly offline, I am not sure it is the same. Hence, the new thread. 

Please help. Thanks.

[Raj1788]

@AnAC0nDA

Welcome to the HP Support Community

Let's Rum an extensive test on the notebook

Open the System Tests menu when Windows won't start.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the main menu, click System Tests.

4. Then click Extensive Test.

   

5. Click Run once, or Loop until error.

   While the test is running, the time remaining and test result for each component displays on the screen. The test can take 2 or more hours to complete.

   

6. If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

If the test passes, Update the computer using the HP Support Assistant.

Click on this link: https://support.hp.com/in-en/document/c03467905 for Using HP Support Assistant.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)