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Bexy
Level 2
7 5 0 4
Message 1 of 4
245
Flag Post

Support Case ID: [private info] opened on 04/05/2020 on warranty has been left open and not resolved

HP Recommended
Omen 17
Microsoft Windows 10 (64-bit)

Support Case ID: [Personal Information Removed]opened on 04/05/2020 on warranty has been left open and not resolved

My Omen Notebooks Warranty and extended care pack has never been updated as requested and the case  ID: [Personal Information Removed]just left opened with no action...

 

3 REPLIES 3
Photoray002
Level 15
12,679 9,523 1,309 2,557
Message 2 of 4
Flag Post
HP Recommended

I have asked the moderators to take a look at your post. They will respond accordingly and most likely escalate your case to the appropriate team. Someone will respond within the next few days.

 

Let me know if you require any further assistance. 🙂

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Bexy
Author
Level 2
7 5 0 4
Message 3 of 4
Flag Post
HP Recommended

Thanks for your help Photoray 🙂

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praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 330 397
Message 4 of 4
Flag Post
HP Recommended

Hi@Bexy, Welcome to the HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Please provide the below details -

First Name:

Last name:

Country:

Case Number:

Email address:

Telephone Number:

HP Model number:

HP Product Number:

Product Serial Number:

Description of the issue:

Let me know.

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