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01-24-2021 10:28 PM - last edited on 01-25-2021 04:44 AM by MatheusH
Product: Omen 17
Operating System: Microsoft Windows 10 (64-bit)
Support Case ID: [Personal Information Removed]opened on 04/05/2020 on warranty has been left open and not resolved
My Omen Notebooks Warranty and extended care pack has never been updated as requested and the case ID: [Personal Information Removed]just left opened with no action...
3 REPLIES 3
01-24-2021 10:32 PM
I have asked the moderators to take a look at your post. They will respond accordingly and most likely escalate your case to the appropriate team. Someone will respond within the next few days.
Let me know if you require any further assistance. 🙂
01-27-2021 10:25 AM
Hi@Bexy, Welcome to the HP Support Community!
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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