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- Re: Swelling under the trackpad near the space bar
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04-19-2020 03:07 PM
It seems like the area under the trackpad and space bar is swelling on my HP Omen 15-ce020na
Is this a battery issue? And how can I get this issue resolved? Not great if the battery is swelling!!
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Accepted Solutions
04-19-2020 04:08 PM
You are correct on both counts:
It is the battery.
It is not great.
Although according to the HP data, the condition is not itself dangerous,
The only fix - and the only way to prevent possible damage to other components due to stress - is to remove the battery and replace it.
Part number and Replacement Procedure here:
Starting on Page 36
Description Spare part number
4cell, 70Whr, 4.55AH, Li-ion battery for use in products equipped with a N17E GPU 917724-855
3cell, 52.5Whr, 4.55AH, Li-ion battery for use in products equipped with a N17P GPU L08855-855
Note that the replacement is fairly straight forward - you do have to open the case and that - the battery is not hiding under a bunch of other bits - it is easy to get to it, in other words.
HP Collection of “how-to” videos
- Use Categories and / or enter your request in the search bar to narrow the search.
Examples,
Select Category Computing and Mobile Devices > Battery and Power
Select Category Computing and Mobile Devices > Parts Replacement and Upgrades
Search for replace battery or replace battery Omen
Select and watch your Video
Reference and Resources – Places to find help, solve problems, and learn about your Device
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NOTE: Content depends on device type and Operating System
Categories: Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
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04-19-2020 04:08 PM
You are correct on both counts:
It is the battery.
It is not great.
Although according to the HP data, the condition is not itself dangerous,
The only fix - and the only way to prevent possible damage to other components due to stress - is to remove the battery and replace it.
Part number and Replacement Procedure here:
Starting on Page 36
Description Spare part number
4cell, 70Whr, 4.55AH, Li-ion battery for use in products equipped with a N17E GPU 917724-855
3cell, 52.5Whr, 4.55AH, Li-ion battery for use in products equipped with a N17P GPU L08855-855
Note that the replacement is fairly straight forward - you do have to open the case and that - the battery is not hiding under a bunch of other bits - it is easy to get to it, in other words.
HP Collection of “how-to” videos
- Use Categories and / or enter your request in the search bar to narrow the search.
Examples,
Select Category Computing and Mobile Devices > Battery and Power
Select Category Computing and Mobile Devices > Parts Replacement and Upgrades
Search for replace battery or replace battery Omen
Select and watch your Video
Reference and Resources – Places to find help, solve problems, and learn about your Device
Device Homepage
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Stay Home - Stay Safe - Save Lives - Help a Friend (or Community member) in need!
Thank you for participating in the HP Community Forum.
We are a world community of volunteers dedicated to supporting HP technology
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