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Technoob22
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Swollen Battery

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HP Omen 15.6 inch ce070tx
Microsoft Windows 10 (64-bit)

I purchased my HP Omen 15.6 inch ce070tx in Jan 2018. Recently, when I unscrewed the back cover to carry out periodic general cleaning of the laptop, I noticed that the battery has swollen excessively and is at the danger of exploding. My question is if the lithium ion battery has the tech to cutoff power automatically to prevent overcharging then why is the battery swollen? I use my laptop to play Counter Strike Global Offensive for 2 hours everyday and plug in the charger while playing because it is not possible to play on battery backup itself. Request assistance with this issue. Thanks. 

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Dragon-Fur
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@Technoob22 

 

Welcome to the HP Community Forum.

 

It is the battery technology that has failed.  Companies use what is available for their devices (notebooks and phones, for example).  Battery tech is not all that advanced in some ways.  It is unfortunate.

 

Regardless of all else,

The solution is to remove the bloated battery from the computer and replace it with a new compatible battery.

 

 

The bloated battery will fail, if it has not done so already.

 

The replacement procedure is pretty straight forward, in fact, and you already know how to open the case.

 

Open

 Maintenance and Service Guide

Parts and Replacement procedure - Pages 36-37

 

Description                                                                                   Spare part number

4cell, 70Whr, 4.55AH,

Li-ion battery for use in products equipped with a N17E GPU              917724-855

 

3cell, 52.5Whr, 4.55AH,

Li-ion battery for use in products equipped with a N17P GPU              L08855-855

 

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Good Reference

HP Collection of “how-to” videos

HP Video Gallery

  • Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

 

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Find / Check for parts at PartSurfer / HP Parts Store

 

PartSurfer might be able to tell you exactly which parts came with your computer.

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" are not available from HP.

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find a compatible replacement at your favorite online store.

 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

OMEN by HP - 15-ce070tx 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to show appreciation for the help.

Answered? Click "Accept as Solution" to help others find a solution.

 

 

Dragon-Fur

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