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Swollen battery replacement

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HP Omen 17-w series
Microsoft Windows 10 (64-bit)

Hey!  So i took out my laptop battery because it was swollen. question is, do i get a new one from HP or do i have to buy it myself?

Thank you!

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If the computer is in Warranty, HP will repair the battery under the Warranty on the computer.

Good deal, free.

On the other hand, it takes a long time to send your computer to a repair depot to have a battery put in it.


And, No - at least where I am located, HP is not allowed to send you a new battery.  That said, if you live in the high country accessible only by climbers and mountain goats, there might be exceptions - HP might send you a battery in that case.  Ask.


Generally, HP doesn't keep a lot of batteries in stock - expensive and difficult to do so - you will likely have to find your own compatible battery.  ??


How-to and Details


 “Everywhere” Contact Information - HP Technical Support

Open >  HP World-Wide Support

 Select your region and follow the prompts


Where to Find Additional Information about your device

Check your computer’s Website Support for important advisories and bulletins

Category "Bulletins and Advisories" (wording may vary)


Replacement and Purchase Options



HP Document:  HP Notebook PCs - Purchasing a Replacement Battery


Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?


Open Support Home


Find Parts and Replacement Procedure


  • Open Support Home >> Enter the full model name
  • When the website opens, select category Manuals
  • Look for and open the Maintenance and Service guide for your computer (document name varies)
  • Read the chapter on Replacement Procedures – Search for “Battery”



  1. The exact name of the document varies, though usually the word "service" or "maintenance" is included in the name. 
  2. The "Service Guide" and "User Guide" are not the same documents.
  • Part numbers and replacement procedure are listed in the component replacement section (wording varies)




Good Reference

HP Collection of “how-to” videos

HP Video Gallery

  • Use Categories and / or enter your request in the search bar to narrow the search. 


Select Category Computing and Mobile Devices > Battery and Power

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video




Find / Check for parts at PartSurfer / HP Parts Store


PartSurfer might be able to tell you exactly which parts came with your computer.


Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase


Parts marked as "n/a" are not available from HP.


Parts marked as available for purchase might be available from:  HP Parts Store


If HP does not provide the part for retail purchase,

Use your search engine to find a compatible replacement at your favorite online store.



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