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Message 1 of 2
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System crash on low battery and hpdskflt

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Microsoft Windows 10 (64-bit)

My laptop crashes everytime battery level reaches somewhere between 20% and 30%. This started happening a few days ago when I installed a 500GB Crucial P5 NVMe SSD. There's no dump file in C:\Windows.

I can hear it suddenly parking the hdd head and then the power seems to be cut because it just shuts down.

But every time this happens the last error in event viewer is caused by hpdskflt with the message "An unsupported disk adapter was found.".

 

My theory is that when the power drops the hdd protection service hpdskflt (but this is a "mobile protection" service) kicks in and errors out because of the ssd which results in a complete shutdown of the hdd (on which the OS resides).

 

I recently got the "HP Development Company, L.P. - System - 7.0.18.1" which seems to target the driveguard but it still crashed. I unistalled from Device Manager the Mobile Data Protection along with the driver but I did not test if it still crashes (I have a feeling I will have to resort to manually deleting hpdskflt from System32).

 

How can I solve this issue?

(Note: when I added the SSD one of the cells was a bit swollen but a battery check from the BIOS said it was ok)

1 REPLY 1
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Message 2 of 2
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@Antonii

 

I reviewed your post and I understand that the computer is shutting down when the battery reaches 20-30%.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107335.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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