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System hangs at startup and after sleep mode

HP Recommended
HP Pavilion Gaming Laptop 15-ec0xxx
Microsoft Windows 10 (64-bit)

Hi All,


I recently bought my HP Pavilion Gaming Laptop in Sep 2020. The Laptop has configuration as:

a) AMD Ryzon 5  3550H

B) RAM - 16 GB 2667Mhz

c) HardDisk - 1 TB and 512Gb SSD

d) Graphic Card - Nvidia GTX 1650


With this configuration, my system always hangs at start and after I wake the system from Sleep mode. Also, the wifi keeps disconnecting automatically and I am unable to play a single game on my system due to slow performance.


I tried contancting HP support from the 4th day of purchase. But they are not providing concrete solution. They have asked me to update drivers, reinstall windows run Handware test. After all these, they said that we cannot do annything as the tests do not show any error.


HP , please provide a solution or replace my system. 

HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 2 of 2
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HP Recommended

@Mayank28 Welcome to HP Community!


I understand that the System hangs at startup and after sleep mode.


In that case, I would suggets you conatct our phone support. They will help you.


Here is how you can get in touch with phone support.



1)Click on this link -


2)Select the product type.


3)Enter the serial number of your device or select let HP detect your product option.


4)Select the country from the drop-down.


5)You should see the HP phone support number or Chat option listed.


We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!


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