Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting . Or if you need technical support for your calculator visit: HP Calculators. .
New member
1 0 0 0
Message 1 of 2
Flag Post

System recovery failed

HP Recommended
HP envy notebook 2EW64UA#ABA
Microsoft Windows 10 (64-bit)

My Product number is 2EW64UA#ABA


Due to windows update Issue I  started getting issues like audio not working, WIFI not working and recently my Nvidia graphics also gave problems and hence gave it to a local service who reformatted my machine and in the process also wiped off my recovery disk. Today through HP recovery tool I got a USB drive ready and executed the system recovery through the HP recovery manager tool. Everything seemed to be fine for 3 to  4hours and towards the final stage I received the below mentioned error and was really frustrating... can some one help me out here please


link to the error log is shared herewith.


"Windows has detected critical error and has triggered ErrorHandler.cmd


Possible cause(s):

-got critical error during Specialize-Pass.

check [C:\windows\panther\setupact.log] for this case

-got critical error during Audit-Pass.

check [C:\windows\panther\unattendGC\setupact.log] for this case

-got critical error during SysPrep.

check [C:\windows\System32\sysprep\panther\setupact.log] for this case."


Can ANYONE help me? 

Level 21
Level 21
136,221 99,915 20,946 28,836
Message 2 of 2
Flag Post
HP Recommended



If the media you made using the cloud recovery tool didn't work the only suggestion I can offer, would be to clean install W10.


Make bootable installation media using the media creation tool from the link below.


After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation